Customer Service

Shipping & Delivery

Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport, and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery are subject to change and will be determined at the time of order.
The estimated delivery time assumes orders are placed before noon (PST). Orders placed late on Friday or Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight, and International shipping if multiple attempts are made for delivery.

Standard

Package arrives 5 to 7 business days after processing if ordered by noon (PST).

Priority

Package arrives 2 to 3 business days after processing if ordered by noon (PST).

Overnight

Package arrives the next business day if ordered before noon (PST).

International

The order should arrive 3-9 business days after processing. The flat rate does not include duties and taxes.

RETURNS & REPLACEMENTS

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

Returning Merchandise by Mail

On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.